We’ve tried to keep our Terms and Conditions as clear as possible and give you all the information we can about our services so that you completely understand the whole process, from contact to our service to you and beyond. It is important to us that your experience with us meets your expectations, so please spend a few minutes and read on. You’ll need to accept our terms & conditions every time you go ahead with our services – they might change from time to time, so do check the date at the top of the page.
Once you’re happy for us to go ahead we will then carry out any work as requested. You will be told how long it is expected to take and if any problem arises you will be contacted if necessary. Upon completion, you will be given an invoice that will contain a breakdown of all work completed. Please keep this for your records. If we must cancel all or part of this work for any reason, we will notify you as soon as possible.
In the event of us not being able to complete the work, you will not, of course, be charged for anything other than the work we have done up to that point.
No fix no fee only applies if no attempt at repair has been made on agreement with the customer. Once work begins there will be a charge for anything carried out from then on.
Prices & Payment
As you would expect all our prices are in UK pounds. The total will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. delivery, installation costs, or any call-out charges. Payment is expected upon completion of all or part of any work done. A deposit may be required for larger item(s).
Businesses may be invoiced in advance for payment if required. Full payment is expected in 7 days upon completion of any work done. An invoice of all work completed will show a full breakdown of all work carried out.
Call Outs, Delivery & Installations
We will notify you of when we will be calling out to your specified address and what we intend to do for you. If your computer or equipment needs to be taken away, we will inform you of approximately how long the work will take and when we are likely to return it to you. If your equipment is taken away for diagnostic purposes, repair or modifications we will give you an invoice if you require it, this is your proof we are in possession of your item(s). Upon return of your goods, we will inform you of any specific installation if required or any extra work that may need to be carried out.
We will do everything we can to ensure your replacement parts arrive quickly and in pristine condition if ordered. In the unlikely event that the product(s) are faulty on arrival, we will do everything we can so that the work is carried out as quickly as possible thereafter. If orders are likely to take longer to arrive, we will keep you informed of any delays whenever possible.
Data Storage, Media & Data Recovery
We cannot be made liable for any data loss during the backup, transfer, or recovery process. If a hard drive or similar storage device is failing, we will endeavour to do our best to retrieve any information, however, if something goes wrong and the data is lost, we cannot be held liable if the data is irretrievable thereafter. VHS video and audio cassettes deteriorate over time and during a transfer we cannot be liable if any cassette(s) are lost due to the age or quality, we will do our best to retrieve any recordings and get the best quality for you but this cannot be guaranteed.
Vinyl records become scratched or damaged over time, we cannot be held liable for any existing scratches and we will do our utmost to get the best sound for you during the transfer process.
Returns and Aftersales Policy
All work is covered by our 28 days policy once it has left our hands, however does not include data recovery, the removal of viruses, spyware, and malware or similar from your computer(s) or hard drive(s) once they have been returned to you. Recovered data is not covered as we cannot be held liable for files that have gone missing during the recovery process.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
We own the copyright, trademarks, and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
These terms and conditions and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Any personal information we collect from you will be used in accordance with the General Data Protection Regulation (GDPR) 2018 and any other applicable laws. The details we collect will be used to process your order, to maintain guarantee records, and to provide after-sales service. Any personal hard drive data is not kept after 28 days and will be deleted for protection reasons unless requested to store for a longer period.
These terms and conditions only cover Kane Computer Services. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control.
Covid19: Social distancing applies, and all equipment will be wiped down accordingly. Masks will be worn when applicable.
KCS is another trading name of Kane Computer Services.